1. Definitions
In these Terms of Service (the Terms):
- Site means the website available at dahliahouse.co.uk and any subdomains or related digital services operated under the name DahliaHouse.
- DahliaHouse, we, us or our means the operator of the Site acting under the trading name DahliaHouse.
- User, you or your means any person who accesses or uses the Site, whether as a visitor or registered user.
- Services means the functionalities, information, content and features made available on or through the Site.
- Content means any text, images, graphics, logos, audio, video, code, data compilations or other materials appearing on or accessible through the Site.
- User Content means any Content submitted, uploaded, posted or otherwise provided to the Site by a User.
- Consumer means a User acting for purposes wholly or mainly outside their trade, business, craft or profession.
- Business User means a User acting for purposes relating to their trade, business, craft or profession.
2. Acceptance of these Terms
By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site. If you create an account, you confirm that you have the legal capacity to enter into a binding agreement and, if you are a Business User, that you have authority to bind the entity on whose behalf you use the Site.
Users must be at least 18 years old to use the Site. If you are between 13 and 17, you may only use the Site with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. The Site is not intended for children under 13.
3. About DahliaHouse and Contact
The Site is operated under the trading name DahliaHouse in the United Kingdom. For any questions about these Terms or the Site, please use the contact details published on the Site. Communications sent to the contact details made available on the Site will be deemed valid for notices under these Terms.
If you are a Consumer, we will act in accordance with applicable consumer protection legislation in the United Kingdom, including the Consumer Rights Act 2015.
4. Access to the Site and Accounts
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for lawful purposes and in accordance with these Terms.
We may require you to create an account to access certain Services. You must provide accurate information, keep your credentials confidential and secure, and promptly update any changes. You are responsible for all activities occurring under your account. You must notify us without undue delay of any suspected unauthorised use or security breach using the contact details published on the Site.
5. Acceptable Use
You must not, and must not attempt to:
- Use the Site in any way that breaches these Terms or any applicable law or regulation.
- Infringe any intellectual property or other rights of any person, or submit unlawful, defamatory, obscene, offensive or otherwise objectionable User Content.
- Access, interfere with, damage or disrupt any part of the Site, any equipment or network on which the Site is stored, any software used in the provision of the Site, or any equipment or network owned or used by any third party.
- Circumvent or attempt to circumvent any security or authentication measures, or probe, scan or test the vulnerability of the Site or any related system.
- Use any robot, spider, scraper, data mining tools, data gathering and extraction tools or other automated means to access the Site for any purpose without our written permission.
- Introduce viruses, malware, ransomware, trojans, worms, logic bombs or other harmful material.
- Send unsolicited or unauthorised advertising, promotional materials, spam or other forms of solicitation via or in connection with the Site.
- Collect or harvest information about others without their consent or in violation of applicable law.
We may, without notice, suspend or terminate your access to the Site if we reasonably believe you have breached these Terms or if your use poses a security or legal risk.
6. Intellectual Property
Except for User Content, all Content and intellectual property rights in and to the Site and the Services are owned by or licensed to DahliaHouse and are protected by copyright, trade mark, database rights, design rights and other intellectual property laws and treaties worldwide.
You may view, download and print Content from the Site for your personal, non-commercial use only, provided you do not remove any copyright or proprietary notices and do not modify the Content. Any other use, including reproduction, distribution, public display, public performance, adaptation, reverse engineering (except to the extent permitted by law), or exploitation of the Content or the Site is prohibited without our prior written permission or the permission of the respective rights holder.
DahliaHouse and any related logos, names and marks are trade marks or trade names and may not be used without our prior written consent.
7. User Content
You retain ownership of any User Content you submit to the Site. By submitting User Content, you grant to DahliaHouse a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to use, reproduce, host, store, modify, adapt, publish, translate, create derivative works from, distribute and display such User Content in connection with operating, improving and promoting the Site and the Services.
You represent and warrant that you have all rights necessary to grant the above licence and that your User Content does not infringe any third-party rights, violate any law, or contain harmful or illegal material.
We reserve the right, but have no obligation, to monitor, moderate, edit, remove or refuse any User Content at our sole discretion.
Notice and takedown: If you believe that Content on the Site infringes your rights, please send a detailed notice to the contact details published on the Site, identifying the Content and the basis of your claim. We will review and respond in accordance with applicable law.
8. Third-Party Services and Links
The Site may include links to, or integrations with, third-party websites, applications, products or services. We do not control and are not responsible for third-party content or services, and your use of them is at your own risk and subject to the third party’s terms and policies. We do not endorse or make any representations about third-party content or services.
9. Availability, Changes and Suspension
We do not guarantee that the Site or any Content will always be available or be uninterrupted. We may suspend, withdraw, discontinue, change or restrict all or any part of the Site without notice for business and operational reasons, including maintenance, security, legal compliance or updates to the Services.
We may introduce new features or impose limits on certain features, or restrict access to parts or all of the Site, at any time.
10. Warranties and Disclaimers
Except as expressly provided in these Terms and to the maximum extent permitted by law, the Site and all Content and Services are provided on an as is and as available basis without warranties, representations or guarantees of any kind, whether express, implied or statutory, including but not limited to implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non-infringement, and availability.
We do not warrant that the Site will be error-free, secure or free from bugs or viruses, or that defects will be corrected. You are responsible for implementing appropriate safeguards to protect your devices, systems and data.
If you are a Consumer, nothing in this section affects your legal rights which cannot be excluded under law.
11. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
If you are a Consumer:
- We are responsible to you for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
- We are not liable for losses that are not caused by our breach or negligence, or for business losses (including loss of profit, loss of business, business interruption or loss of business opportunity).
If you are a Business User:
- To the fullest extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to the Site or any Content.
- We will not be liable for any loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
- Subject to the first paragraph of this section, we will not be liable for any loss or damage arising from or in connection with your use of or inability to use the Site or your reliance on any Content.
You agree to indemnify us from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms or your misuse of the Site. This indemnity applies to Business Users only and to the extent permitted by law.
12. Personal Data and Privacy
DahliaHouse acts as the data controller for personal data collected through the Site. We process personal data in accordance with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Purposes and legal bases: We process personal data for purposes such as providing and operating the Site and Services (performance of a contract or pre-contractual steps), communicating with Users (legitimate interests and/or consent where required), ensuring security and preventing fraud (legitimate interests and legal obligations), complying with legal duties (legal obligations), and improving the Site (legitimate interests). Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
Data sharing: We may share personal data with service providers acting on our behalf (processors), professional advisers, authorities where required by law, and other third parties when necessary for the purposes described above. We require processors to protect personal data and process it only on our instructions.
International transfers: If personal data is transferred outside the UK, we will ensure appropriate safeguards are in place (such as adequacy regulations, international data transfer agreements or other suitable measures) and that data subject rights and effective legal remedies are available.
Retention: We retain personal data only for as long as necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce agreements, after which it will be securely deleted or anonymised.
Your rights: Subject to legal conditions and exemptions, you have the rights of access, rectification, erasure, restriction, objection, and data portability. You also have the right not to be subject to a decision based solely on automated processing, including profiling, where applicable. To exercise your rights or raise privacy questions, contact us using the contact details published on the Site. You also have the right to lodge a complaint with the Information Commissioner’s Office if you are unhappy with how we handle your personal data.
13. Cookies
The Site may use cookies and similar technologies to operate, secure and improve the Services, and for analytics or other purposes consistent with applicable law. Where required, we will obtain your consent for non-essential cookies and you can withdraw your consent at any time via your browser or device settings. You can also configure your browser to block or alert you about cookies, but some parts of the Site may not function properly without them.
14. Modifications to these Terms
We may update these Terms from time to time, for example to reflect changes to our practices, Services, or legal or regulatory reasons. When we make changes, we will publish the updated Terms on the Site and update the effective date below. Changes take effect upon publication unless a later date is stated. If you continue to use the Site after changes take effect, you will be deemed to have accepted the updated Terms.
Effective date: 16 December 2025.
15. Applicable Law and Jurisdiction
These Terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales.
If you are a Business User, the courts of England and Wales shall have exclusive jurisdiction. If you are a Consumer, you may bring legal proceedings in the courts of your home jurisdiction within the United Kingdom (that is, the courts of England and Wales, Scotland or Northern Ireland), and we may bring proceedings in the courts of your home jurisdiction or the courts of England and Wales.
16. Miscellaneous
Severability: If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions will remain in full force and effect.
No waiver: A failure or delay by us to enforce any provision of these Terms is not a waiver of our rights and does not prevent us from enforcing that provision or any other provision later.
Assignment: You may not assign, transfer or sub-license any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to another organisation in connection with a reorganisation, merger, acquisition or sale of assets.
Third-party rights: These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
Entire agreement: These Terms constitute the entire agreement between you and DahliaHouse regarding your use of the Site and supersede any prior agreements or understandings relating to the Site.
Notices: We may provide notices to you by posting them on the Site or by using any contact details you have provided to us. You may provide notices to us using the contact details published on the Site.