Purpose and Scope
These legal notices govern access to and use of the website available at https://dahliahouse.co.uk (the “Website”). By accessing or using the Website, you agree to these notices and to all applicable laws and regulations. If you do not agree, please refrain from using the Website.
Website Host
The Website is hosted and secured through services provided by Cloudflare, including content delivery, domain name system (DNS), and security features.
- Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, United States
- Cloudflare UK Limited, 2nd Floor, 25 Lavington Street, London SE1 0NZ, United Kingdom
Intellectual Property
All content on the Website, including text, graphics, logos, icons, images, videos, audio, page layout, software, and databases, as well as the “DahliaHouse” name and any other distinctive signs displayed, are protected by intellectual property laws. Unless expressly authorised, any reproduction, distribution, modification, adaptation, public communication, or exploitation, in whole or in part, of the Website or its content is prohibited.
You may view the Website and print or download extracts for your personal, non-commercial use only. Any other use requires prior written permission from the rights holder. Third-party content appearing on the Website remains the property of its respective owners and is used with permission or as permitted by law.
Use of the Website and Liability
You agree to use the Website lawfully and not to disrupt, damage, or impair its operation or security, nor to misuse it for fraudulent or unlawful purposes. The Website is provided “as is” and “as available.” While reasonable efforts are made to ensure that information on the Website is accurate and up to date, no representation or warranty is given that the content is complete, accurate, reliable, or free from errors or interruptions.
To the fullest extent permitted by law, liability for indirect or consequential losses, loss of profits, loss of data, or business interruption arising from use of or inability to use the Website is excluded. Nothing in these notices excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
The Website may contain links to third-party sites. Such links are provided for convenience only; no responsibility is accepted for the content, security, or practices of third-party sites, which are governed by their own terms and policies.
Personal Data Protection
The Website may collect and process personal data in accordance with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, and with the Privacy and Electronic Communications Regulations (PECR) for electronic communications and cookies.
Categories of Data
- Technical and browsing data (e.g., IP address, device and browser information, access logs, pages viewed, timestamps), necessary for security, performance, and operation of the Website.
- Communication data provided by you (e.g., information you submit via any contact or enquiry forms on the Website).
- Preference data and cookie identifiers, as further described in the Cookies section.
Purposes and Legal Bases
- Provision, operation, and security of the Website (including fraud and bot detection, load balancing, and content delivery): legitimate interests in ensuring the security, integrity, and availability of the service; and, where essential cookies are involved, necessity for the service under PECR.
- Handling enquiries you choose to submit: performance of pre-contractual steps or legitimate interests in responding to queries; consent where required.
- Analytics and audience measurement (if used): consent, obtained prior to setting any non-essential cookies or similar technologies.
- Compliance with legal obligations and exercise or defence of legal claims: legal obligation and legitimate interests.
Retention
Personal data are retained only for as long as necessary for the purposes described above. Technical logs necessary for security and continuity of service are typically kept for short periods consistent with industry practice, unless a longer retention is required for the investigation of incidents, to comply with legal obligations, or to establish, exercise, or defend legal rights. Communications data are retained for the time needed to handle your request and as required by applicable limitation and record-keeping rules.
Recipients and International Transfers
Personal data may be shared with service providers strictly as necessary to operate, secure, and maintain the Website (for example, hosting, security, content delivery, and maintenance providers such as Cloudflare). When transfers outside the United Kingdom occur, appropriate safeguards are implemented as required by law, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms, along with technical and organisational measures to protect the data.
Security
Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and absolute security cannot be guaranteed.
Your Rights
Subject to legal conditions and exemptions, you have the following rights regarding your personal data: access, rectification, erasure, restriction, objection (including to processing based on legitimate interests), and data portability. Where processing relies on consent, you may withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
You may exercise your rights by contacting us via the contact form available on the Website. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; telephone 0303 123 1113.
Cookies and Similar Technologies
Cookies are small files placed on your device that enable the Website to function, enhance performance, remember preferences, and, where applicable, measure audience or present personalised content. Similar technologies (such as local storage or pixels) may also be used.
Types of Cookies
- Strictly necessary cookies: required to operate the Website and provide requested functionality (e.g., load balancing, session management, security, bot management). These do not require consent under PECR.
- Functional cookies: enhance your experience by remembering choices and settings. These may require consent depending on their purpose.
- Analytics/measurement cookies: help understand how the Website is used to improve content and performance. These are used only with your prior consent.
- Advertising/targeting cookies: enable personalised advertising or tracking across sites. These are used only with your prior consent.
Cloudflare Cookies
As part of security and performance services, Cloudflare may set strictly necessary cookies (for example, tokens used for bot and rate-limiting management or to maintain access for legitimate users). These cookies are essential for the integrity and availability of the Website and do not require consent.
Cookie Management
- Where non-essential cookies are used, your consent will be requested via a clear choice mechanism before they are placed.
- You can withdraw consent at any time using the same mechanism.
- You may also manage cookies via your browser settings by blocking or deleting cookies. Doing so may affect the functioning of some parts of the Website.
- Essential cookies cannot be disabled without affecting core functionality and security.
Third-Party Services and Content
The Website may incorporate third-party services (for example, hosting, security, fonts, or embedded content). These third parties may collect or receive certain information from your browser as part of providing their services, subject to their own terms and privacy practices. Where required by law, such services are integrated in a way that respects your consent choices.
Accessibility and Availability
Reasonable efforts are made to keep the Website accessible and available. Maintenance, updates, security operations, or events beyond reasonable control may result in temporary unavailability without prior notice.
Changes to These Notices
These notices may be updated from time to time to reflect legal, technical, or business developments. Material changes will be indicated by updating the “Last updated” date.
Last updated: 16 December 2025.
Applicable Law and Jurisdiction
These legal notices and any dispute or claim arising out of or in connection with them or the Website are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, without prejudice to any mandatory provisions of law that apply for the protection of consumers in their country of residence.